You get a full refund of everything you paid, including the service fee. We'll email you when the cancellation is confirmed and start the refund within 5 business days. You don't need to do anything. Refunds go back to the card or account you paid with, and your bank may take a further 5 to 10 business days to show it.

If an event moves to a new date or venue, your ticket stays valid for the new date. If you can't make it, you can ask for a full refund within 7 days of us telling you about the change.

You can cancel a VIP table booking yourself in My tickets until 48 hours before 20:00 on the booked night (for a Saturday booking, until Thursday 20:00). You get the table price back; the service fee is kept. After that, or if you don't arrive, the table is not refundable.

Apart from the cases above, ticket sales are final. We can't refund tickets if:

• you change your mind or can't attend;

• you arrive late or after the venue's last entry time;

• you're refused entry for not meeting the age requirement (18+), not having valid ID, or breaking the venue's dress code or house rules.

A table is held for 15 minutes while you pay. If your payment arrives after the table has gone to someone else, we refund you in full automatically.

If you were charged more than once, or charged an amount different from the total shown at checkout, we'll refund the difference in full. Email us with your payment reference.

Email support@letsjol.app with the email address you used to buy, the event name, and your payment reference (it starts with "jol_" and appears in your Paystack receipt). We reply within 2 business days.

Please contact us before disputing a charge with your bank. We can usually fix the problem faster.

This policy doesn't affect your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.